Help Centre
Find answers to common questions about booking a vehicle through our independent service in Morocco. Each reservation connects you with a local supplier, and all terms are confirmed in your voucher.
Booking and Payment
When you complete a reservation on MoroccoTravelCarRental.com, you pay an advance online by card. The remaining balance, along with any security deposit, is handled according to the terms shown in your listing and voucher. Payment methods for the balance and deposit vary by supplier and vehicle - some accept debit cards for both, others require a credit card for the deposit. Always check the specific conditions during booking.
Pickup and Documents
Confirm the exact collection point and contact number in your booking voucher before arrival. Do not assume a terminal desk, shuttle or nearby office is provided. Share your flight details and agree how to contact the supplier if your arrival changes.
Check the document requirements for your particular licence and selected vehicle before booking. Bring the required original licence, identity documents, voucher and accepted payment card. Ask the supplier to confirm any additional document requirement before travel.
Security Deposits and No-Deposit Offers
A security deposit is a hold or cash amount taken at pickup and returned when you bring the vehicle back in the agreed condition. The deposit amount, method (credit card hold, debit card hold or cash) and refund process are set by the supplier and shown in your listing.
Some listings are marked "no deposit" - meaning no security hold is required. This condition is independent of insurance or damage cover. If a vehicle requires a credit card for the deposit and you only have a debit card, look for a no-deposit listing instead. If your listing requires a credit card and you only have a debit card, choose a listing that accepts your card type. An adequate payment limit is a separate requirement.
Frequently Asked Questions
Check these practical answers before confirming your booking.
How do I make a booking?
Enter your pickup location, dates and times in the search form on the homepage. Compare the results, select a vehicle, review the terms and complete payment online. You will receive a voucher by email with pickup instructions and supplier contact details.
What do I pay online and what do I pay at pickup?
You pay an advance online when you book. The balance of the hire, plus any security deposit, is paid or held at pickup. The amounts and accepted payment methods are shown in your listing and confirmed in the voucher.
Can I pay the deposit with a debit card?
Some suppliers accept debit cards for the deposit, others require a credit card. Check the payment terms in your listing before booking. If you do not have a credit card, filter for vehicles that accept debit cards or offer no-deposit terms.
What does no deposit mean?
On selected cars, no deposit means that no security deposit is required under the selected rental conditions. The online advance is a separate part of the rental price and is still payable when booking. Check the accepted cards, balance payment and other conditions in the selected offer and voucher.
Where do I collect the vehicle at the airport?
Confirm the exact collection point and contact number in your booking voucher before arrival. Do not assume a terminal desk, shuttle or nearby office is provided. Share your flight details and agree how to contact the supplier if your arrival changes.
What if my flight is delayed?
Contact the supplier using the details in your voucher as soon as you know about a delay. Most suppliers monitor flight arrivals, but confirming your new arrival time helps them adjust the meeting schedule.
Can I pick up in one city and return in another?
One-way hire is possible on some listings. Enter different pickup and drop-off locations in the search form. If a one-way fee applies, it will be shown in the listing price or terms.
What documents do I need?
Check the document requirements for your particular licence and selected vehicle before booking. Bring the required original licence, identity documents, voucher and accepted payment card. Ask the supplier to confirm any additional document requirement before travel.
Are child seats and additional drivers included?
Child seats and additional drivers are usually available for an extra charge where offered. Request these during booking or contact the supplier before pickup to confirm availability and cost.
Can I drive to other countries or take a ferry?
Cross-border and ferry travel policies vary by supplier. Some vehicles are restricted to Morocco only, others allow specific neighbouring regions. Check the terms in your listing and voucher, and confirm with the supplier if you plan to leave Morocco.
What happens if I return the vehicle late?
Late returns may incur additional charges, calculated by the supplier according to the rental agreement. If you know you will be late, contact the supplier as early as possible to discuss options.
How do I contact my supplier?
For help with an existing booking, use the supplier or booking-support contact details in your voucher. Contact this website for questions about its content or to share feedback.
Still Need Assistance?
If your question is not answered here, use the booking-support contacts in your voucher for reservation questions, or email [email protected] for questions about this website. For urgent pickup or vehicle matters, always contact the supplier directly using the information in your voucher.
You can also explore vehicle options by destination on our destinations page, compare SUV and 4x4 listings, or learn more about our service.